Terms and conditions

1. General provisions

These Terms set out the rules for using the Markiko Jewelry online shop, placing orders, concluding sales contracts, payment, delivery and exercising the Customer’s rights.

The Shop sells surgical steel and brass jewellery and cleaning products in the Republic of Poland. The Terms are available free of charge in a form that allows downloading, saving and printing.

2. Seller details and contact

The Seller is Markiko Jewelry. You can contact the shop Monday to Friday, 9:00-17:00:

• e-mail: markizakontakt@gmail.com
• Instagram Direct: @markiza_jewelry.pl
• the address for returns and complaints is given to the Customer once the request is accepted.

3. Definitions

Customer — a natural person, legal person or organisational unit making a purchase in the Shop.

Consumer — a natural person making a purchase not directly related to their business or profession.

Product — a movable item offered in the Shop, in particular jewellery and accessories.

Order — the Customer’s declaration of intent aimed directly at concluding a Sales Contract.

4. Placing and fulfilling orders

The Customer chooses a Product, a variant and a quantity, then adds them to the cart.

Before sending the order, the Customer enters the details needed for delivery, chooses a payment method and accepts the Terms.

After clicking “Buy and pay”, the Customer receives a confirmation at the given e-mail address. The sales contract is concluded when the Shop accepts the order.

The Shop may contact the Customer to clarify missing details or agree on Product availability.

5. Prices and payment methods

Prices in the Shop are gross prices in Polish zloty. The delivery cost is added separately in the cart before the order is placed. The price at the time of the order does not change.

Available payment methods:

• BLIK, fast online transfers,
• payment card, Apple Pay or Google Pay — if available in the payment gateway,
• other methods shown to the Customer at checkout.

6. Delivery

Orders are sent to the address or parcel locker chosen by the Customer. The current preparation time, available carriers and delivery cost are shown in the cart.

Free delivery applies to Orders from 170 zł under the current offer. The Customer should check the parcel on receipt and report any damage to the carrier.

7. Right of withdrawal

The Consumer may withdraw from a distance contract without giving a reason within 14 calendar days of receiving the parcel.

The statement must be sent by e-mail before the return is shipped.

• Give the order number, your full name and the Products being returned.
• Protect the returned Product in its original protective packaging and add a note with the Order number.
• Send the parcel to the address given by customer service. The Customer pays for return shipping. The Shop does not accept cash-on-delivery parcels.

8. Complaints

The Shop is responsible for the Product’s conformity with the contract under the applicable law. Complaints can be sent to: markizakontakt@gmail.com

• give the Order number and describe the defect,
• attach a clear photo or a short video of the problem,
• say how you would like the complaint to be resolved.

You will receive an answer within 14 days of providing complete information.

9. Personal data and reviews

Customers’ personal data are processed to handle Orders, payments, delivery, returns and complaints. The details are described in the “Privacy policy & GDPR” document.

The Shop may invite the Customer to leave a review after a purchase. Published reviews concern only the Product or the service and must not break the law or the rights of third parties.

10. Final provisions

Matters not covered by the Terms are governed by Polish law. The Consumer may use out-of-court complaint and redress procedures.

The Shop may change the Terms for important legal, technical or organisational reasons. Changes do not affect Orders placed before they take effect. The Terms apply from 1 January 2026.