Returns and complaints

Returning goods (withdrawal from the contract)

Under the applicable law, the Consumer may withdraw from a distance contract without giving a reason within 14 calendar days of receiving the parcel.

Conditions for accepting a return:

Returned jewellery must not show any signs of use or mechanical damage.

The product should be packed in its original protective packaging (Markiza box/pouch) to prevent damage during transport.

Return procedure:

1. Return request: contact us before sending the parcel and give the order number:
   E-mail: markizakontakt@gmail.com
   Instagram Direct: @markiza_jewelry.pl
2. Packing: pack the returned product safely together with the return form (or a note with the order number and your full name).
3. Shipping: send the parcel via an InPost parcel locker or a courier to the address our manager gives you in the reply.

Refund:

The payment will be refunded within 14 days of our shop receiving the returned goods and checking their condition.

The money will be returned using the same payment method as the purchase (BLIK / card / Apple Pay)

Complaints and warranty

All products offered in the Markiza Jewelry shop are new and covered by the statutory warranty if factory defects are found.

Cases covered by a complaint:

• Mechanical damage to clasps or locks that occurred before the parcel was received.
• Manufacturing defects (missing parts, factory damage to the coating).

Cases not covered by a complaint:

• Damage caused by improper use or storage (e.g. a chain broken by pulling, mechanical damage caused by a blow).
• Natural wear of the product from use.

How to file a complaint?

1. Send an e-mail to markizakontakt@gmail.com or write to us on Instagram Direct @markiza_jewelry.pl.
2. Attach clear photos or a short video showing the defect, and give the order number and a description of the problem.
3. Complaints are handled within 14 working days of being filed. If a complaint is accepted, the product will be replaced, repaired or refunded.